'Everything as a Service' - A catalyst for digital transformation
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When you break it down to fundamentals, just about every interaction within an organisation can be seen as a service relationship. When a member of the accounts team asks the Head of Sales for more information on a customer this is a request, followed by a formal or informal approval process, and then fulfillment when the information is delivered. It is a similar sequence if the Head of Sales asks the digital marketing team, to prepare and carry out an email campaign targeting lapsed customers.
Such interactions happen every minute of every working day and, in a well-run company, motivated staff do their best to act upon such requests as quickly and efficiently as possible.
ServiceNow is changing the way people work by delivering an opportunity to change the way that staff work and interact with each other, creating a more productive organisation with the associated benefits of lower costs, and higher employee morale.
The solutions form the building blocks of a platform which can deliver ‘Everything as a Service’. This provides a unified architecture across all business units, delivering a single pane of glass view from all data feeds. Consuming data in this fashion empowers organisations to make decisions based on real time needs or events.
With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, ServiceNow help the modern enterprise operate faster and be more scalable than ever before.
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